Learning Path

Customer Analytics for Acquisition, Retention, and Engagement

Customer Analytics Fundamentals → Actionable Insights and Strategy

11 Knowledge Nodes · 11 Learning Steps · v0 Active

A graduate-level path for customer experience analysts to master data-driven customer analytics. Learn to segment customers, predict churn, analyze journeys, and measure sentiment and NPS to drive acquisition, retention, and engagement improvements.

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11 nodes18 edges2 relationships

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Learning Route

11 learning steps · 3 phases. Click any step to inspect it and see it on the Knowledge Map.

Phase 1

Foundation

4 steps

Phase 2

Core Concepts

4 steps

Phase 3

Advanced Topics

3 steps