Learning Path

Service Design Principles and Their Relation to UX

Introduction to Service Design → Integrating Service Design and UX

10 Knowledge Nodes · 10 Learning Steps · v0 Active

This learning path equips service designers and UX professionals with the principles of service design and their relationship to UX. It covers systems thinking, customer journey mapping, service blueprinting, touchpoint design, service prototyping, and frontstage/backstage operations, emphasizing how service design extends UX into holistic, cross-channel experiences.

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Learning Route

10 learning steps · 3 phases. Click any step to inspect it and see it on the Knowledge Map.

Phase 1

Foundation

4 steps

Phase 2

Core Concepts

3 steps

Phase 3

Advanced Topics

3 steps